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Chris
Chris, Shop Foreman
Category: Jeep
Satisfied Customers: 3172
Experience:  Jeep Certified Master Tech
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MY 2014 GRAND CHEROKEE SCREEN BLANK ASKING UPDATE JEEP

Customer Question

MY 2014 GRAND CHEROKEE SCREEN BLANK ASKING FOR USB UPDATE JEEP SERVICE SAYS THEY HAVE NO APPOINTMENTS FOR 3 MONTHS
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: WELL OR WAIT 3 MONTH NO RADIO NO CLIMATE CONTROL ETC...
JA: Have you checked the fuses?
Customer: YES IT SEEMS THERE IS AN UPDATE OUT THERE
JA: Anything else you think the mechanic should know?
Customer: THATS IT IT KEEPS ASKING FOR AN UPDATE
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Jeep Mechanic about your situation and then connect you two.
Submitted: 5 months ago.
Category: Jeep
Expert:  Brad replied 5 months ago.

Good afternoon and welcome to JustAnswer!!

My name is ***** ***** I have worked for a Chrysler-Dodge-Jeep dealership for 19 years and I will do my best to help.

I work part-time here on JustAnswer to help you and other repair their own vehicles, and I get credited by your ratings.. So before leaving the site make sure and leave me a rating. You can still reply to me as many times as needed, even after the rating.. I will need for you to be my hands and eyes since I'm not there, and to be honest with today's electronics a scantool may very well be needed to retrieve the codes or to monitor data to see what's going on...

Can I get your VIN number to see if there is an update for your radio?

Talk soon,

Brad

Customer: replied 5 months ago.
1C4RJFAG5EC422001
Customer: replied 5 months ago.
HELLO
Customer: replied 5 months ago.
ANYONE OUT THERE
Customer: replied 5 months ago.
DID I LOSE MY 5.00 DOLLARS
Expert:  Brad replied 5 months ago.

Thanks for the VIN!!!

Let me see if there is an update..

Just a minute.

Customer: replied 5 months ago.
NO THANKS
Expert:  Brad replied 5 months ago.

Ok when I entered your VIN it shows you have a RA2 radio and the latest software version is 16.12.00 released 4/28/2016. if your software is older then you will need it updated.. Let me know if you have a USB so I can send you the update to do it yourself.

Customer: replied 5 months ago.
i HAVE USB
Expert:  Brad replied 5 months ago.

Ok great!!

If the offer below once you accept it will give you the software download and the instructions on performing the update yourself...

Glad I could help,

Brad

Customer: replied 5 months ago.
5 BUCKS GOT ME NOTHING
Customer: replied 5 months ago.
I WOULD LIKE MY MONEY BACK PLEASE
Expert:  Brad replied 5 months ago.

If you bring it to us(Dealership) it will be over 100.00 to update the radio.. So your getting to do it yourself and cheaper so it looks like a win win situation..

Customer: replied 5 months ago.
NO I HAVE THAT UPDATE NO NEED FOR 26 BUCKS I GOT BURNED FOR 5.00 IT HAPPENS NEVER AGAIN WILL I USE THIS SERVICE
Expert:  Brad replied 5 months ago.

Your saying that your radio is up to date?