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Chris
Chris, Shop Foreman
Category: Jeep
Satisfied Customers: 3267
Experience:  Jeep Certified Master Tech
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MY 2014 GRAND CHEROKEE SCREEN BLANK ASKING UPDATE JEEP

Customer Question

MY 2014 GRAND CHEROKEE SCREEN BLANK ASKING FOR USB UPDATE JEEP SERVICE SAYS THEY HAVE NO APPOINTMENTS FOR 3 MONTHS
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: WELL OR WAIT 3 MONTH NO RADIO NO CLIMATE CONTROL ETC...
JA: Have you checked the fuses?
Customer: YES IT SEEMS THERE IS AN UPDATE OUT THERE
JA: Anything else you think the mechanic should know?
Customer: THATS IT IT KEEPS ASKING FOR AN UPDATE
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Jeep Mechanic about your situation and then connect you two.
Submitted: 10 months ago.
Category: Jeep
Expert:  Brad replied 10 months ago.

Good afternoon and welcome to JustAnswer!!

My name is ***** ***** I have worked for a Chrysler-Dodge-Jeep dealership for 19 years and I will do my best to help.

I work part-time here on JustAnswer to help you and other repair their own vehicles, and I get credited by your ratings.. So before leaving the site make sure and leave me a rating. You can still reply to me as many times as needed, even after the rating.. I will need for you to be my hands and eyes since I'm not there, and to be honest with today's electronics a scantool may very well be needed to retrieve the codes or to monitor data to see what's going on...

Can I get your VIN number to see if there is an update for your radio?

Talk soon,

Brad

Customer: replied 10 months ago.
1C4RJFAG5EC422001
Customer: replied 10 months ago.
HELLO
Customer: replied 10 months ago.
ANYONE OUT THERE
Customer: replied 10 months ago.
DID I LOSE MY 5.00 DOLLARS
Expert:  Brad replied 10 months ago.

Thanks for the VIN!!!

Let me see if there is an update..

Just a minute.

Customer: replied 10 months ago.
NO THANKS
Expert:  Brad replied 10 months ago.

Ok when I entered your VIN it shows you have a RA2 radio and the latest software version is 16.12.00 released 4/28/2016. if your software is older then you will need it updated.. Let me know if you have a USB so I can send you the update to do it yourself.

Customer: replied 10 months ago.
i HAVE USB
Expert:  Brad replied 10 months ago.

Ok great!!

If the offer below once you accept it will give you the software download and the instructions on performing the update yourself...

Glad I could help,

Brad

Customer: replied 10 months ago.
5 BUCKS GOT ME NOTHING
Customer: replied 10 months ago.
I WOULD LIKE MY MONEY BACK PLEASE
Expert:  Brad replied 10 months ago.

If you bring it to us(Dealership) it will be over 100.00 to update the radio.. So your getting to do it yourself and cheaper so it looks like a win win situation..

Customer: replied 10 months ago.
NO I HAVE THAT UPDATE NO NEED FOR 26 BUCKS I GOT BURNED FOR 5.00 IT HAPPENS NEVER AGAIN WILL I USE THIS SERVICE
Expert:  Brad replied 10 months ago.

Your saying that your radio is up to date?