How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask sprinkles08 Your Own Question

sprinkles08
sprinkles08, ASE Certified Technician
Category: Jeep
Satisfied Customers: 16661
Experience:  Chrysler/Dodge/Jeep Master Certified, ASE Master and Advanced Certified, Trans and Hybrid Specialist
9825021
Type Your Jeep Question Here...
sprinkles08 is online now
A new question is answered every 9 seconds

2007 grand cherokee laredo: drives..control module..shifter..Jeep

Resolved Question:

My daughter-in-law drives a 2007 grand cherokee loredo and was told the shift control module/shifter assem. needs replaced to the tune of $880. where is this item located and is it a part that can be obtained from someone other than Jeep, ie a junkyard or after market.
Submitted: 3 years ago.
Category: Jeep
Expert:  sprinkles08 replied 3 years ago.

Hello and welcome to JustAnswer!

 

Is it the Electronic Shifter Module that needs to be replaced? Are they wanting o replace the whole shifter assembly and not just the module?

 

 

Customer: replied 3 years ago.

not exactly sure

at times the car loses power while accelerating. will not get up to speed.

Expert:  sprinkles08 replied 3 years ago.
The ESM or TCM would cause transmission shifting problems. Is it having problems shifting? Do you know what fault codes are setting?

Which engine is in it?
Customer: replied 3 years ago.

not sure of codes the only number on her reciept is 416 not sure if this is a trouble code.

i think it is a 3.7

Expert:  sprinkles08 replied 3 years ago.
I'm not sure what the 416 is - it's not a fault code.

If she has a receipt does it show the exact part names or part numbers of what needs to be replaced?

Fault codes start with a letter and have four numbers, such as P0700 or U0404. Do you see anything like this printed on the receipt?
Customer: replied 3 years ago.

it states that the shift control module needs replaced

i do not have the paper in front of me unfortunately

Customer: replied 3 years ago.

i found out the code is U0404

than ran shift module test and found it to be defective

no part numbers but says they ordered shift control module/shifter assembly

Expert:  sprinkles08 replied 3 years ago.
I'm going to have to speculate at what the problem is without having exact information.

It sounds to me like the electronic shifter module (ESM) is probably the problem. A bad ESM would cause shifting concerns, usually with a P0700 and U0404 set because the ESM had given the TCM some data. Unless the rest of the shifter is damaged then the entire shifter wouldn't need to be replaced, just the ESM/upper shifter bezel. The part itself would run $202-$244 for the part depending on exact equipment.

If you wanted to replace it with a used one then you could if yo u could find one. You could replace just the ESM/bezel, but junkyards would most likely sell it as a shifter assembly. You would need to make sure it came from a Jeep with a 3.7, since the 3.7 is the only one that uses this module.
Customer: replied 3 years ago.
did you get the info on the U0404 code before your last reply?
Expert:  sprinkles08 replied 3 years ago.
No I didn't, but I see it now. U0404 is exactly what I assumed was set, so with this new information the same answer stands. The ESM is the only thing I have seen set a U0404 and should take care of her problem. Unless there is something else physically wrong with the shifter assembly then the whole shifter wouldn't need to be replaced, just the ESM/upper bezel, with the prices that I mentioned.
Customer: replied 3 years ago.

so this ESM/bezel is located on the transmission tunnel and the bezel itself is what has the PRNDL on it?

i read a tech bulliten that mentions trimming part of the bezel to help solve shifting problems. would the diagrams included in the bulletin help me do this repair?

like the airplane icon, i had a friend who had a P-51

Expert:  sprinkles08 replied 3 years ago.
Correct. The ESM/upper bezel is the very top of the shifter. It's not hard to replace. The TSB you saw for trimming the plastic underneath should have pictures that will help you replace the module. Basically you will remove the shifter knob, remove the trim ring around the shifter and can then remove the screws holding the ESM/bezel and remove it. There will be one electrical connector.

I've always wished I've had a friend that owned a Mustang!
Customer: replied 3 years ago.

sorry to be a pain but i keep having another question after i reply.

is the ESM available aftermarket or from Jeep only, and is the price you qouted Jeep's price range? sounds like $880 is quite a cost increase.

Expert:  sprinkles08 replied 3 years ago.
The ESM isn't very likely you'll find aftermarket. I've never attempted to find one, but I don't think it's something the aftermarket would build since it's a module. You could try to find one at a local parts store but might not have any luck.

The prices I gave were Mopar parts through a dealer's parts department. That's for the ESM/bezel. I'm not sure where the $880 comes from or what else may be included in that - it sounds high even if the entire shifter was being replaced.
Customer: replied 3 years ago.
thanks so much for your help, you may have just saved a young family about $600
Expert:  sprinkles08 replied 3 years ago.
You're welcome! If I have been helpful clicking the Accept button will give me credit for helping you this evening. I wish them luck and do hope they can save that $600!
sprinkles08, ASE Certified Technician
Category: Jeep
Satisfied Customers: 16661
Experience: Chrysler/Dodge/Jeep Master Certified, ASE Master and Advanced Certified, Trans and Hybrid Specialist
sprinkles08 and 9 other Jeep Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you so much for your answer. My initial estimate was $325; I got it done for $100 - part and labor. Lynn B. Ormond Beach, FL
< Last | Next >
  • Thank you so much for your answer. My initial estimate was $325; I got it done for $100 - part and labor. Lynn B. Ormond Beach, FL
  • I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat. Stan Sayre, PA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • Mark

    22 Year Factory trained technician

    Satisfied Customers:

    2548
    Jeep factory training........25 years in the industry.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MO/MoparCertified/2012-6-7_4142_mechanic.64x64.jpg Mark's Avatar

    Mark

    22 Year Factory trained technician

    Satisfied Customers:

    2548
    Jeep factory training........25 years in the industry.
  • http://ww2.justanswer.com/uploads/jeep10000/2008-9-18_222938_192601.jpg Chris's Avatar

    Chris

    Shop Foreman

    Satisfied Customers:

    2265
    Jeep and ASE Certified Master Tech
  • http://ww2.justanswer.com/uploads/ke4ich/2009-08-12_212931_DSC02211.JPG moparfl's Avatar

    moparfl

    ASE Certified Technician

    Satisfied Customers:

    1128
    ASE Master Tech Chrysler Dodge Jeep Master Tech
  • http://ww2.justanswer.com/uploads/nvltgo/2010-10-18_211525_youranswers.jpg Dave's Avatar

    Dave

    Jeep Master Tech

    Satisfied Customers:

    1120
    Chrysler Triple Master, ASE master Tech AA degree in Auto.
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    805
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
  • http://ww2.justanswer.com/uploads/CD/CDJMastertech/2012-6-9_201455_JustAnswerProfilelarger.64x64.JPG CDJMasterTech's Avatar

    CDJMasterTech

    Jeep MasterTech

    Satisfied Customers:

    576
    Factory trained and certified Jeep Master Technician, ASE Master Technician
  • http://ww2.justanswer.com/uploads/jeepmopar76/2009-3-18_2204_63998760.jpg jeepmopar76's Avatar

    jeepmopar76

    Jeep/Chrysler Triple Master Tech

    Satisfied Customers:

    572
    32yr ASE Master Tech, 9yr Chrysler Master Tech, 19 yr Jeep Dealership service including AMC/Eagle