How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mark Your Own Question

Mark
Mark, 22 Year Factory trained technician
Category: Jeep
Satisfied Customers: 2582
Experience:  Jeep factory training........25 years in the industry.
Type Your Jeep Question Here...
Mark is online now
A new question is answered every 9 seconds

2000 Jeep Cherokee sport: wouldnt start..starter..ran fine..the relay

Customer Question

My 2000 Jeep Cherokee sport wouldn't start - starter appeared to be the issue. Replaced the starter ran fine for 3 days. Wouldn't start yesterday appeared the relay wasn't in securely - it started. Suggested that the starter relay be replaced. Started fine today - went to the auto parts store - they didn't have one, but the jeep started 3 times - drove home turned it off - tried to start it - won't start. Any ideas. Jeep has new battery, new alternator and new starter.
Submitted: 4 years ago.
Category: Jeep
Expert:  ricardo hohl replied 4 years ago.
it looks like ypu have a intergrated module problem, is the relay control box, do you have a test light and can you locate the relay in the relay band let me know when ready to test the box output voltage.
Customer: replied 4 years ago.
I don't have a test light but my son may have one. It will probably be tomorrow before I can get him to come over. Will you be available later?
Expert:  ricardo hohl replied 4 years ago.
yes i will.
Customer: replied 4 years ago.
Thank you - I will see if I can contact my son.
Expert:  ricardo hohl replied 4 years ago.
ok.
Customer: replied 4 years ago.
My son is on the way to my house now. Are you available to lead us through the steps on what is to be done?
Expert:  ricardo hohl replied 4 years ago.
yes. just let me know .
Customer: replied 4 years ago.

He checked battery voltage at Starter Relay and there's full battery voltage

Expert:  ricardo hohl replied 4 years ago.
ok can you locate the starter relay, located at the relay box next to the battery.
Customer: replied 4 years ago.
Yes, he removed the starter relay and tested female connections and there is battery voltage
Expert:  ricardo hohl replied 4 years ago.
ok can you turn the key to cranking and hold it there while he checks voltage at the relay conector, tell me how many powers are there at the relay conector with the relay out
Customer: replied 4 years ago.

ok will do

Customer: replied 4 years ago.

He ran into a problem with his tester. It's working right now. They're in process of checking it again. He was getting some bad readings.

Expert:  ricardo hohl replied 4 years ago.
ok.
Customer: replied 4 years ago.

He got it started. He thinks it's the battery. The battery voltage dropped significantly after trying to start vehicle. We are going to load test the battery - He is taking the battery in to have it load tested. If it doesn't test right we'll get a new battery and try again. Will check back to let you know the status.

Expert:  ricardo hohl replied 4 years ago.
ok, just let me know.
Customer: replied 4 years ago.
Thank you!
Expert:  ricardo hohl replied 4 years ago.
you welcome!
Customer: replied 4 years ago.

Had the battery load tested. The battery itself is okay - the problem is the service center when I had the battery replaced - put in the wrong size battery for the vehicle. Replacing the battery with the right one - and we should be good to go.

 

 

Expert:  ricardo hohl replied 4 years ago.
ok just hang on until the battery is install and let me know if ok.
Customer: replied 4 years ago.
He's back with it now - will know shortly
Expert:  ricardo hohl replied 4 years ago.
just let me know if ok.
Customer: replied 4 years ago.
He got the new battery, but it isn't fully charged so he has hooked it up to have it fully charged before he starts the vehicle
Expert:  ricardo hohl replied 4 years ago.

do you have jumper cables, can you conect them and buss up the battery and try, that should work.

Customer: replied 4 years ago.
No don't have any - have it hooked up to the battery charger
Expert:  ricardo hohl replied 4 years ago.
ok ,i have to go some were i will be back in 1 hour.
Customer: replied 4 years ago.
ok - will check back in later
Customer: replied 4 years ago.
The battery is fully charged and the jeep started immmediately. The battery seems to be the problem.
Expert:  ricardo hohl replied 4 years ago.
ok verry good,. if you need me in the future i will be here.
Customer: replied 4 years ago.
Thank you
Expert:  ricardo hohl replied 4 years ago.

thank you., just glad to help.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you so much for your answer. My initial estimate was $325; I got it done for $100 - part and labor. Lynn B. Ormond Beach, FL
< Last | Next >
  • Thank you so much for your answer. My initial estimate was $325; I got it done for $100 - part and labor. Lynn B. Ormond Beach, FL
  • I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat. Stan Sayre, PA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • Mark

    22 Year Factory trained technician

    Satisfied Customers:

    2548
    Jeep factory training........25 years in the industry.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MO/MoparCertified/2012-6-7_4142_mechanic.64x64.jpg Mark's Avatar

    Mark

    22 Year Factory trained technician

    Satisfied Customers:

    2548
    Jeep factory training........25 years in the industry.
  • http://ww2.justanswer.com/uploads/jeep10000/2008-9-18_222938_192601.jpg Chris's Avatar

    Chris

    Shop Foreman

    Satisfied Customers:

    2265
    Jeep and ASE Certified Master Tech
  • http://ww2.justanswer.com/uploads/ke4ich/2009-08-12_212931_DSC02211.JPG moparfl's Avatar

    moparfl

    ASE Certified Technician

    Satisfied Customers:

    1128
    ASE Master Tech Chrysler Dodge Jeep Master Tech
  • http://ww2.justanswer.com/uploads/nvltgo/2010-10-18_211525_youranswers.jpg Dave's Avatar

    Dave

    Jeep Master Tech

    Satisfied Customers:

    1120
    Chrysler Triple Master, ASE master Tech AA degree in Auto.
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    805
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
  • http://ww2.justanswer.com/uploads/CD/CDJMastertech/2012-6-9_201455_JustAnswerProfilelarger.64x64.JPG CDJMasterTech's Avatar

    CDJMasterTech

    Jeep MasterTech

    Satisfied Customers:

    576
    Factory trained and certified Jeep Master Technician, ASE Master Technician
  • http://ww2.justanswer.com/uploads/jeepmopar76/2009-3-18_2204_63998760.jpg jeepmopar76's Avatar

    jeepmopar76

    Jeep/Chrysler Triple Master Tech

    Satisfied Customers:

    572
    32yr ASE Master Tech, 9yr Chrysler Master Tech, 19 yr Jeep Dealership service including AMC/Eagle