Jaguar Repair Problems? Ask a Jaguar Repairs Expert.
Sorry for the delay. Yes if the audio/video button is greyed out then it could be one of the modules on the fiber optic network. It very well could be the amplifier. First check fuse #5 and #21 in the rear fuse panel in the trunk. Let me know.
That part is not compatible with your vehicle. Your vehicle has the newer style tuner so it is built into the audio unit in the dash. We may have a problem with one of the modules under the seat as sometimes water can leak into the vehicle and collect under the driver seat. The satalitte radio module is under the driver seat on the driver floor. The seat will need to be removed to check this.
I recommend we check the amplifier in the trunk to make sure all the connections are clean and secure. PLease double check those fuses and if you have a digital multimeter we can perform some tests. We are limited since we do not have all the diagnostic equipment to properly test the system.