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Jerry
Jerry, Master Mechanic
Category: Jaguar
Satisfied Customers: 17218
Experience:  ASE Master tech, 30 years experience
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My climate controls are greyed out on my touch screen, 2010

Customer Question

my climate controls are greyed out on my touch screen
JA: What is the model/year of your Jaguar?
Customer: 2010 XF
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: yes not sure what to try
JA: Anything else you think the mechanic should know?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Jaguar Mechanic about your situation and then connect you two.
Submitted: 10 months ago.
Category: Jaguar
Expert:  Jerry replied 10 months ago.

Hello. My name is ***** ***** you for using the site, I will be happy to assist you today.

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Let me just say that any money that you paid, or if you have a subscription, that money stays in your account until the answers are rated, (positive) regardless of how fast or how long it may take to get finished. You can FOLLOW UP AT ANYTIME, even after rating.

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There has been a factory service bulletin, (not a recall) for that type of concern. It involves a software update for the vehicle’s computer and has to be done by a dealer, I hate to have to say.

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Here is a link to what it states. You can copy and paste it into a new browser and rate the answer on this page.

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https://www.dropbox.com/s/ib4kyiitm3p6mf9/INSTRUMENTS%20grayed%20out.pdf?dl=0

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Please don’t forget to rate the answer in a positive way, . EVEN IF YOU HAVE A SUBSCRIPTION ****THAT IS THE ONLY WAY I GET PAID ****

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Thanks

Expert:  Jerry replied 10 months ago.

If you accept my additional service request for your email address, you can give me your email in a private info box and I'll send you the bulletin in a PDF file, the file is rather large.

You will just have to accept the additional service offer and ENTER your email address in the “ENTER CONTACT INFO” section so that I can see it.

I do not have access to your email address,