I have been contacted by the AA a full year later in June 2013 stating I owe them 152.63 from May 2012 despite having a receipt sent to me in two forms by letter in May 2012. I have the first letter stating I paid 152.63 May 30 2012 and the employee's name who processed it (the same accountant who is calling us now). All other details are in this letter from policy name, number etc. Then I have a second letter stating I have paid the full amount of 152.63 so there is nothing additional to pay. Also dated May 2012. So a full year later I get a phone call saying they have gone through their accounting and I need to pay this by June 21 2013 or my policy will be canceled. Is this legal? How is this my fault when I called in and spoke to agents directly and paid each year a full amount in advance? I have never heard of this before, it is like buying shoes and the company calling a year later saying we did not charge you enough? I have also just found a new letter stating 'This was regrettably an error on our part, and I'm sorry for any inconvenience caused'. So they have admitted it was their error. Do I have to pay this money?
Can you imagine leaving a store after paying for shoes (or goods of any kind) complete with receipt having given your card number (I was paying for a year in advance at the time) and then they screw up their accounting so badly they call you a year later and say hey pal, you still owe us for those shoes. Who on what planet does this? What business? This absolutely cannot be legal. I paid via call in on phone, I gave my card details, I have two receipts confirming payment, and now a year later I am told I did not pay? My intention was to pay, and I did willingly at the time. I get a letter 12 months later they will cancel my insurance by June 21 2013 if i do not pay this amount? I used to own and antique space, I charged for items what I thought was correct, sometimes I undercharged by accident as it is an imprecise area of expertise, but in no way could I contact customers and ask them for more money. It is outrageous. Isn't there a statute of limitations for something like this where they cannot contact you after the fact?
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