I am sorry to hear this;
According to the instructions only the parent that placed the alert may remove it:
A child is automatically removed from the CPIAP when he/she reaches the age of 18. In the event a parent or legal guardian who enrolled the child wants to remove a child or children from the CPIAP prior to reaching age 18, he/she must submit a photo ID and a notarized written statement requesting the removal from the program. https://travel.state.gov/content/childabduction/en/preventing/faq.html
So one may first send a wrritten request that the other parent send a notarized statement by X date; if they fail to do so, one can file in the family court, requesting that the other party be ordered to remove the child's name. If the person fails to do so they can be held in contempt of court which may include the award of attorney fees (which is why it is important to send the written request, because then the judge can even award attorney fees without a contempt violation but rather upon the initial request, based on the other party's unreasonable refusal to comply with a reasonable request; the court does not like it when a party wastes the court's time), daily fines, even jail time.
The court can also authorize the court clerk to execute any necessary documents on behalf of the refusing parent.
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Information provided is for educational purposes only. Consultation with a personal attorney is always recommended so your particular facts may be considered. Thank you and take care.