OK, thank you very much. Kindly remember that I do not get a salary here. Your positive rating is the only way I am rewarded for doing my job. So please do not forget to give me 3 or more stars, or any smiling faces, before leaving the site today. Thank you!
ANSWER: When you go online or you call the main number, you are getting general information. The agent you speak to on the phone is only providing you with the information that is available in the computer system, and you can get that information for yourself in the online status check.
But the level 2 officer is an immigration officer and has much more access to information. You can put in a service request with that officer, which usually gets someone to investigate what is happening within 2 weeks or so.
So the best advice at this point is to either make an InfoPass appointment at the local office, or to put in a Service Request with a Level 2 officer over the phone.
Contact the main phone number. Ask to speak with a Level 2 immigration officer. Ask the Level 2 officer to set up a Service Request and investigate what is going on here.
I hope I have answered your questions. I aim to give you excellent service, even if the outcome is not what you wanted. So I am happy to answer any related follow-up questions you might have, at no additional charge.
And if you want to talk on the phone for 30 minutes, I can send you an offer for that.
Once you have received an answer, please leave a positive rating by choosing on the 3, 4 or 5 stars so I get credit for doing my job.
A BONUS is also appreciated, if you feel I've earned it.
And if you have questions in the future, write FOR JAMES in the question and I will be your personal Expert in this category.