Kindly remember to give me a positive rating before leaving this site today. I do not get a salary here, so your positive rating is the only way I am rewarded for doing my job. If that does not happen, it is as if I never worked, which I am sure you agree would not be an ideal outcome. So please do not forget to give me 3 or more stars, or any smiling faces, in order to help me get credit for doing my job. Thank you!
ANSWER: A renewal by mail requires you to submit your old passport. Since you do not have a passport to submit with your renewal, you must apply for a new passport in person, at a passport acceptance facility.
You can find a passport facility by going here, and entering your zip code: https://iafdb.travel.state.gov/
Since the passport is missing you will have to apply, as if this is a first time passport. Here you can find the instructions and forms to do that: http://www.travel.state.gov/content/passports/en/passports/first-time.html
I hope I have answered your questions. If you want a 30 minute phone call to discuss this or anything else, let me know. I can send you an offer for that.
Otherwise, kindly rate my customer service with a positive rating so I get credit for doing my job. You can keep asking questions even after you have given a rating.
REMINDER: I do not get a salary here, so your positive rating for my customer service is the only way I am rewarded for doing my job. If that does not happen, it is as if I never worked; I am sure you agree that would not be an ideal outcome. So please do not forget to give me 3 or more stars, or any smiling faces, in order to help me get credit for doing my job.
Keep in mind, you are not rating the state of the law or the outcome of your situation, which I cannot control. You are rating my customer service. Believe me that I always want to give you good news. But if the outcome is not what you wanted, blame the government and the law, not me. I am only a messenger.
Negative ratings are reserved for Professionals who are rude or unprofessional. Giving me a negative rating does not help you get a different answer or outcome. So do not give a negative rating if you need more help, or if I misunderstood your question. Instead click REPLY so I can continue to assist you.
A BONUS is appreciated, if you feel I've earned it.
If you have questions in the future, write FOR JAMES in the question and I will be your personal Expert in this category.