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CURRENT JOB DESCRIPTION
Operations & QA Manager
As the Operations & QA Manager at Ogangi Francisco handles 24x7 hardware, software, networking and monitoring activities in our datacenters. He is also responsible for Quality Assurance of all Ogangi products and services prior to reaching customers. The duties include: • Installation, configuration and administration of UNIX/Linux servers in both the Amazon (AWS Web Services) cloud and Verizon Terremark Miami datacenter. • Setup and management of all Ogangi connectivity with mobile operators and customers worldwide. This includes connection to mobile operator's text messaging platforms (SMSC) and customer's systems through secured Internet connections (VPNs). • 24x7 monitoring and third-level escalation level to any customer support situation involving connectivity. • Database administration of all production Oracle databases supporting Ogangi's products and services. • Capacity planning for servers, network bandwidth, databases and storage. • Administration of Ogangi's internal infrastructure services: DNS, email, LDAP, tickets platform, webmail and backups. • Final sing-off in the approval of products and services going into production.
WHY NEEDED IN THE US
Similar activities, but as Ogangi's business is growing so are our customers demands in terms of Service Level Agreements (SLA) in the provisioning of services. Francisco will need to be more active in the local Verizon Terremark datacenter (http://www.terremark.com/data-centers/americas/nap-americas.aspx), and also with customers such as http://www.syniverse.com/ and http://www.us.telefonica.com.
EDUCATION & EXPERIENCE
August 2009 - Present: Operations & QA Manager at Ogangi Corporation. August 2007 - August 2009: New Technologies Team Lead at Ogangi Corporation. September 2002 - August 2007: Senior Member of Technical Staff at Ogangi Corporation. August 2001 - August 2002: IT Consultant at Manapro Consultores. May 2000 - August 2001: Project Manager at Graffitix.com September 1998 - January 2000: Programming and Operating Systems Professor at IUTIN. July 2000: Sun Certified Java Programmer September 1994 - July 1998: Department of Physics at Universidad de Los Andes.
SPECIFIC QUALIFICATIONS INCLUDE:
• Bachelors Degree Computer Science, or Engineering – MBA is not
mandatory, but a plus.
• 5+ years of successful software technology management experience.
• Superior written and oral communicator who is a strong, out-going leader
and builder of consensus.
• Located in Miami, Florida.