hybrid battery is dead, therefore I cannot open the trunk to jump start it... I was on vacation for 2 weeks - the car is the first year hybrid, so I think the battery is 5+ years old... The car in in a garage so getting a tow truck to move it will be very difficult
JA: Did you test the battery with a voltmeter? And have you ever changed one before?
Customer: I cannot get to the battery because the trunk release on the dash board will not work and the trunk release on the key fob will not work. If I could open the trunk, I can test and change the battery
JA: What year is your Sonata Hybrid?
Customer: 2011 - the first year it was sold in the US
JA: Are you fixing your Sonata Hybrid yourself? What have you tried so far?
Customer: I would like to replace the battery, but I cannot get to it. I tried to start it, tried to open the trunk, no lights, the key fob - unlock function does not work
JA: Anything else you want the mechanic to know before I connect you?