How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cardoctor74 Your Own Question

Cardoctor74
Cardoctor74, ASE Certified Technician
Category: Hyundai
Satisfied Customers: 25346
Experience:  Master ASE Technician
Type Your Hyundai Question Here...
Cardoctor74 is online now
A new question is answered every 9 seconds

Hyundai: My key will not turn..immobilizer..flashing..lights inside

Resolved Question:

I have a Hyundai Veracruz and live in Doha. My key will not turn in the ignition. The immobilizer red light is flashing and the lights inside the car are on but the key will not turn. The steering wheel does drop and stabilize but engine wil not start. please help
Submitted: 2 years ago.
Category: Hyundai
Expert:  Cardoctor74 replied 2 years ago.
Try disconnecting the battery with the key in the ignition for 15 minutes sometimes it will reset the immobilized system let me know .
Customer: replied 2 years ago.
how do I do this??? Sorry to sound like a stereotype but I'm a woman and I have no idea how to go about this
Expert:  Cardoctor74 replied 2 years ago.
Ok this is covered under warranty including the tow. You would need to open the hood and actually take a 10 mm wrench to remove the battery terminals . If you are not comfortable doing this work then have the dealer tow the vehicle and provide you a loaner car until it's fixed. These would be the next steps. Hoped this helped. Positive feedback and bonuses greatly appreciated.
Customer: replied 2 years ago.

is this the only solution. It is 9pm on a friday night and I've already had to take a taxi home. Having it towed to a dealer is no easy feat here in Doha and there is no guarantee that they will loan me a car while it is being sorted out. I'm not even comfortable that they will know how to solve it in the first place.

 

Other than disconnect the battery, is there anything else that i can try?

Expert:  Cardoctor74 replied 2 years ago.
Yes remove the key then insert the key and let it sit in the on position for 15 minutes sometimes it resets. Disconnecting the battery is the best option. Hoped this helped.Positive feedback and bonuses greatly appreciated.'
Customer: replied 2 years ago.
The point is that when I insert the key into the ignition, it will not turn at all. It won't even go to the AAC position, it simply will not budge. The gears are locked and won't move either.
Expert:  Cardoctor74 replied 2 years ago.
That's do to the immobilized. You can try to spray some wd40 in the ignition and insert the key and tap the head of the key and see if it frees the ignition tumblers. Hoped this helped. Positive feedback and bonuses greatly appreciated.
Cardoctor74, ASE Certified Technician
Category: Hyundai
Satisfied Customers: 25346
Experience: Master ASE Technician
Cardoctor74 and 8 other Hyundai Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
 
 
 

Meet The Experts:

 
 
 
  • George H.

    Hyundai Technician

    Satisfied Customers:

    1485
    Hyundai Gold certified, ASE Master tech 15+ years
< Last | Next >
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    Hyundai Technician

    Satisfied Customers:

    1485
    Hyundai Gold certified, ASE Master tech 15+ years
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    Auto Mechanic

    Satisfied Customers:

    594
    Shop Owner and Mechanic on multiple makes.
  • http://ww2.justanswer.com/uploads/DR/drivefast1971/2012-1-12_172422_0009051tQKh.64x64.jpg Ron Z.'s Avatar

    Ron Z.

    - Hyundai Tech -

    Satisfied Customers:

    337
    18+yrs experience. State Inspector and Hyundai Diagnostics
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG Mike Kelly's Avatar

    Mike Kelly

    Hyundai Mechanic

    Satisfied Customers:

    252
    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/jettadan1/2009-7-2_20433_dad_and_kaitlyn.jpg Daniel's Avatar

    Daniel

    Hyundai Technician

    Satisfied Customers:

    247
    Hyundai technician
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER

    Satisfied Customers:

    164
    30 YEARS EXPERIENCE, FORIEGN AND DOMESTIC, GAS AND DIESEL
  • http://ww2.justanswer.com/uploads/AM/amdhcds/2012-4-1_04039_3911361015044607312849462040349387767831419345287n.64x64.jpg AMD's Avatar

    AMD

    Master Technician

    Satisfied Customers:

    156
    L1 Advanced Level Diagnostics Specialist