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Amedee
Amedee, Hyundai Technician
Category: Hyundai
Satisfied Customers: 21818
Experience:  ASE Master Technician advanced level specialist. Wisconsin certified emissions state inspector
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Hyundai Sonata Hybrid my new sonata hybrid just went dead....sitting

Customer Question

my new sonata hybrid just went dead....sitting in the garage. when I pressed the start button, it beeped at me three times and went dark. what can I do? I don't know if the care can be jump-started? how can this happen when I only have 2,000 miles on the car? Steve Strobridge

 

PS, I'm also concerned, since this is new technology for Hyundai, whether their roadside tech service people understand any unique jump start requirements for the Sonata hybrid. How do you jump start it, anyway? Where are the jump start connections?

Submitted: 3 years ago.
Category: Hyundai
Expert:  Amedee replied 3 years ago.
Hello!

Does the dome light work? What about the head lights?

Do you have a voltmeter or a test light so we can check some things?

Can I get your VIN?
Customer: replied 3 years ago.

nothing at all works. I'm at my office so I don't have the VIN here.

I don't have a voltmeter or test light. I plan to call the Hyundai roadside assistance line this afternoon, but I'm concerned, since this is brand new technology, whether they will even now how to jump start the Sonata hybrid. do you know where the jumper connections are on it?

Expert:  Amedee replied 3 years ago.
Once you pop the hood, you should be able to see everything and it should be pretty obvious on how to jump the vehicle. If you do not see the battery, look for the cables from the battery. It will have the jumper points in various places under the hood so you can jump the vehicle.
Customer: replied 3 years ago.

what could have happened to cause it to go dead. Surely a new car's battery shouldn't do that? It has a little blue line on the dash to show battery charge status, and I don't recall it being low when I ran it yesterday?

Customer: replied 3 years ago.

what could have happened to cause it to go dead. Surely a new car's battery shouldn't do that? It has a little blue line on the dash to show battery charge status, and I don't recall it being low when I ran it yesterday?

 

The hybrid's electric battery is in the trunk. is there also a regular battery?

Expert:  Amedee replied 3 years ago.
YES.. I believe there is another battery..

Something could have been left on overnight or you could even have a bad connection..
Customer: replied 3 years ago.

I guess my main question is whether there's any danger of the Hyundai roadside assistnace guy messing it up in trying to jumpstart it? I'm just leery because, as far as I know, I may have the only Sonata hybrid in Virginia, and there can't have been many calls to jump-start one. the one I have is the only one my dealer has gotten in this year.

Expert:  Amedee replied 3 years ago.
As long as the roadside assistance guys knows what he is doing, there is no danger.
Amedee, Hyundai Technician
Category: Hyundai
Satisfied Customers: 21818
Experience: ASE Master Technician advanced level specialist. Wisconsin certified emissions state inspector
Amedee and 4 other Hyundai Specialists are ready to help you
Customer: replied 3 years ago.
For amedee...sonata hybrid battery connection is only in the trunk. No connectors under the hood. Jump start didn't work. Have to have it towed.
Expert:  Amedee replied 3 years ago.
There should be connections under the hood.. If not, you can power up the wires through the fuse block in order to power up the vehicle.

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