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Hello - My name is ***** ***** I'll be happy to assist you. What brand heat pump do you have?
That's strange... At least you got some air conditioning! However, there may still be an issue. If you're okay, let's leave it for tonight - then you can try auto again tomorrow and let me know if heat runs when cool is supposed to again. If so, we'll get your problem fixed.
You're welcome :)
Good morning, I'm just checking in to see if that thermostat is still working for you - even in auto mode. If so, I can close this question for you. If not, I'll be happy to help you find a solution. Thank you!
Okay, no worries! Only a couple of things will cause a system to freeze up - lack of indoor airflow (clogged filter and/or coil, bad motor, blower panel left off, etc) or low refrigerant charge. If the outside unit is running and the inside isn't (due to wiring issue, short in a wire, stuck contactor, etc) the system will freeze very quickly.
When a coil freezes it will often drip water everywhere, so it is possible that the tech saw water and thought it was due to a clogged drainline. This is why I always instruct my techs to check refrigerant charge on every service call, even if it's just a clogged drain line or something else easy. Hopefully the original tech will come back and finish the job without charging any additional labor - I'd recommend turning the system off a few hours before he arrives so that it's not frozen when he gets there. Just make sure the outside unit shuts off when you turn the thermostat off.
Hello - I'm just checking to see if you still need assistance. If not, can you please rate my services. The only way your deposit gets transferred to me is if you rate and accept my answer. Thank you in advance!