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Hi, how are you? Can you provide me the model number of the equipment please?
This is from the service guide...
1. Downflow/HorizontalEach furnace requires 2 filters which are installed in the return-air duct. (See Fig. 4 and 5.) To remove filters for cleaning or replacement, proceed as follows:a. Disconnect electrical power before removing blower access door.b. Remove 2 screws from front of door and remove blower access door.c. Reach up behind top plate, tilt filters toward center of return-air plenum, remove filters, and clean as needed. Replace if torn.d. Furnaces are equipped with permanent, washable filters. Clean filters with tap water. Spray water through filter in opposite direction of airflow.e. Rinse and let dry. Oiling or coating of filters is not recommended or required.f. Reinstall filters.g. Replace blower access door.h. Restore electrical power to furnace.IF it is not located there, then check your duct for a filter rack and search for a filter grille in the conditioned space where the returns are located. Let me know if you need any further assistance!