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issue. First I’ll need some more info so I have a more complete picture of you situation. What brand is this unit? a model number with no associated brand doesn't provide adequate info to answer your question.
I'm not familiar with this product. I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.