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My name is***** have your first name....what is the make and model of your thermostat?
May I have your first Name? Looks like payment failed for phone call premium service. Do you want to try again or continue here?
May I have your first name? How old is the thermostat and did you use brand new batteries out of the package?
Your payment has been "deposited" for basic service (chat), however, it looks like to me that your payment for phone service failed. So we are good to go to continue here in chat.
If you would like me to offer premium service phone call, I can and you can try a different payment method or again, we can just continue here.
So we will start over: May I have your name and did you install brand new batteries?
Is the thermostat new? Can you return it to where you bought it?
I need some help identifying the thermostat as there are hundreds of honeywell thermostat, can you post a picture of the thermostat?
Also, do you have any brand new batteries that we can try just to make sure that is in fact not the issue.
That might not be a bad idea. If you want to go that route, I will leave the question open and when you get back if you need help wiring it I can help you. Do you want me to help you how to decide what new thermostat to get, this way I can still provide a service to you.
Sounds good, I will leave the question open and if I can assist further let me know, if you are completely satisfied with the service I have provided, please rate now, otherwise, allow me to assist you futher (I will leave question open even if you rate now)
Did you get a new thermostat? Please make sure you turn power off to furnace before installing. I will await your reply.
I am going to run and grab a to go meal and will be right back. Shouldn't be but 15 minutes.
Ok, I am back, I will be awaiting your reply.
This Q&A mode will remain open for chatting.
Warren, I understand. I am happy you got your new stat working. The wiring of it being a problem sometimes is exactly why I was waiting to help, sometimes they can be a booger. More importantly I am glad your wife is ok! I hope and pray for a speedy recovery. If you are satisfied with the service I provided and are able to rate excellent, please do so, if not please reply and allow me to assist you further. I am not compensated for my time/service until you are able to rate. Cheers ***** ***** a speedy recovery!