How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask type2technician Your Own Question
type2technician, HVAC Technician
Category: HVAC
Satisfied Customers: 241
Experience:  Heating and a/c repairs
Type Your HVAC Question Here...
type2technician is online now
A new question is answered every 9 seconds

My heat pump in on aux heat - how do I return to the heat

Customer Question

my heat pump in on aux heat - how do I return to the heat mode?
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: I didnt check the filter but will. The thermostat is set to heat, I have it set for 80 and the temp inside is 64. Outside is around 30. Any other suggestiongs Phil?
JA: Do you plan on doing the work yourself?
Customer: No, I will call my tech to do it.
JA: Anything else we should know to help you best?
Customer: no
Submitted: 10 days ago.
Category: HVAC
Expert:  type2technician replied 10 days ago.

Is the outdoor unit on?

Customer: replied 10 days ago.
no - its not running - i reciclyed the switch
Expert:  type2technician replied 10 days ago.

The auxillary heat will come on when the outdoor unit is not performing as it should or if the thermostat setpoint is 5 degrees or more above the actual temperature of the house. You cannot turn it off. It is programmed in the thermostat to come on under these conditions. Most likely there is a problem with the outdoor unit.

Customer: replied 10 days ago.
No thanks, ***** ***** take it from here - calling my tech - thanks though.
Expert:  type2technician replied 10 days ago.

Thank you for using Just Answer. Please Accept or rate this session if you are satisfied with the answers provided by the expert. If not, I will continue to assist you.

Expert:  type2technician replied 9 days ago.

Please rate this session if you were satisfied. Thanks

Related HVAC Questions