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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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I have a Dyna-Glo vent free LP/natural gas 20,000 BTU room

Customer Question

I have a Dyna-Glo vent free LP/natural gas 20,000 BTU room heater. It is set up to use LP gas. Got it new at a local big box store. Attached the hose, which runs through the outside wall to the tank. Followed instructions to the "T"....nothing. Made sure gas was coming through. Checked out OK. Called the department manager at the store who told me to bring it back for an exchange. Second one is doing the same thing. Nothing. Call guy back and he said we needed a high pressure two stage regulator (they had sold us a low pressure one with the identical 1st one.)
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 4 hours today and a couple hours with the 1st go-a-round
JA: Do you plan on doing the work yourself?
Customer: Yes. We did not think a big box heater would involve a professional heating person.
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: There are no filters. The pilot light's similiar setup to a hot water heater....push down while also pushing on the electronic ignitor button.
JA: Anything else we should know to help you best?
Customer: The LP tank is new and they had to take all of the air out the first time we had it filled. I remember the guy who filled it said it took about a pound less than most tanks, but he did not see any problem
Submitted: 3 months ago.
Category: HVAC
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 3 months ago.
On 1-1-2017 I asked the questions above. I have received no response. Help! My phone is(###) ###-####
Expert:  gotoman for ac replied 3 months ago.

How long is line to heater. If it is very long you have to purge line. Russ

Expert:  gotoman for ac replied 3 months ago.

Sorry for wait. Russ

Customer: replied 3 months ago.
Four feet. How do you purge the line?
Expert:  gotoman for ac replied 3 months ago.

Crack line a heater for a second. Russ

Expert:  gotoman for ac replied 3 months ago.

Can I have model number of that heater please

Expert:  gotoman for ac replied 3 months ago.

Barely crack line. When you turn to pilot you will need to press down a little to let gas into pilot. Russ