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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.
LED 1 flashing fast or slow?
There's a glitch with your account. If you need to talk then please contact customer service to iron it out or we can continue here. The flash sequence you mention is an open limit circuit
As I stated in my last post there's an issue with your account. I'll post an additional service offer again. Accept it and let's see if the issue has cleared up.
If you want a call then accept the offer I just posted and we'll see if it goes through. Or we can continue here