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Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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Can't get my Ruud SIlhouette 2 heater to stay heating. Got

Customer Question

Hi! Can't get my Ruud SIlhouette 2 heater to stay heating. Got it warmed up and running then it ran for a bit, warmed to 61, then stopped. I warmed it with a hair dryer and it ran a little longer, warmed to 62 or 63.
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: The thermostat doesn't seem to be getting any response out of it. I turned up the thermostat, a Carrier digital, and it seemed to get it going for a bit, then it stopped.
JA: Do you plan on doing the work yourself?
Customer: Are you selling me something or helping me?
JA: No. I'm the HVAC Technician's Assistant.
Customer: I'm working on it now, because i want it to work. I can find the information and do it myself if necessary.
JA: Anything else we should know to help you best?
Customer: We went walking and it doesn't seem to want to get pumping again. I was going to warm it for awhile. I was looking up condensor pump, because the Jacob's heating person suggested it's a condensor pump. I was going to look it up, find it, and troubleshoot.
Submitted: 2 months ago.
Category: HVAC
Expert:  airheatman replied 2 months ago.

Do you get a blinking green light on control board in furnace when it fails?

Customer: replied 2 months ago.
I'll look.
Expert:  airheatman replied 2 months ago.

Also get me model numbe r

http://i.imgur.com/U8b0GXT.jpg

Customer: replied 2 months ago.
I got help from Columbia Heating and Cooling. I didn't expect to be baited into your site, my card info taken, then not receive help.
Please don't use the baiting technique. Works in India where people are treated badly. Americans enjoy good customer service.
Let's not forget that.
Robert
Expert:  airheatman replied 2 months ago.

Have no idea what you are talking about.I have been waiting 5 days for you to get me the model number and see if we have a error code.

Customer: replied 2 months ago.
I fixed it. Sorry they did this to you.