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airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 7990
Experience:  Furnace, A/C and heat pump specialist.
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Have Vertex electric water heater that isn't heating. Must

Customer Question

Have Vertex electric water heater that isn't heating. Must be a short in the system because it blow fuses out. What do I do? Trish
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: I'm a new widow, hadn't even looked at the water heater before--didn't check settings or filter. I don't seem to have a brochure on the system to explain how to do things.
JA: Do you plan on doing the work yourself?
Customer: Would like to but tell me if you think a novice can do it.
JA: Anything else we should know to help you best?
Customer: a little bit of water underneath it
Submitted: 20 days ago.
Category: HVAC
Expert:  airheatman replied 20 days ago.

Do you have the model on the heater?And a meter for troubleshooting?

Customer: replied 20 days ago.
GPHE 50 100
Expert:  airheatman replied 20 days ago.

Are you getting an error code on status lights?

Customer: replied 20 days ago.
Nope. The water heater appears to be have some sort of short that is tripping the outlet that power it not to work. Any ideas?
Customer: replied 20 days ago.
Is there anything we can check know that the water heater keeps tripping the outlet?
Expert:  airheatman replied 20 days ago.

Tripping a circuit breaker?

Customer: replied 20 days ago.
That is what it is doing.
Expert:  airheatman replied 20 days ago.

Try disconnecting the exhaust fan wiring and see if it still trips.

Customer: replied 20 days ago.
Could you tell me how to do that?
Expert:  airheatman replied 20 days ago.

Let me see if I can find a diagram

If you see a wiring diagram on unit you can send me a pic of would help

Expert:  airheatman replied 20 days ago.

Think I found it.Disconnect wires to motor

Customer: replied 20 days ago.
The motor is sitting on top of the cylinder. I think. Is this the right area to pull wires?
Expert:  airheatman replied 20 days ago.

You can unplug at motor or where they leave board

Customer: replied 20 days ago.
Finally figured that out...and it did not trip it.
Expert:  airheatman replied 20 days ago.

OK the motor is most likely shorted internally and will need to be replaced.

Customer: replied 20 days ago.
What's next?
Customer: replied 20 days ago.
Got it. Where can I buy that?
Expert:  airheatman replied 20 days ago.

Let me see what I can find

Customer: replied 20 days ago.
Is there any danger leaving the water heater on at this point? Should I shut it off?
Expert:  airheatman replied 20 days ago.

Turn off until you get fixed

Customer: replied 20 days ago.
There is a small amount of water under the cylinder, is this something to be concerned about or possibly part of the problem?
Expert:  airheatman replied 20 days ago.

Issue probably due to the exhaust motor not venting properly.I am not finding a online suce, but you can try http://www.hotwater.com/parts/ or call around to local plumbing suppliers and give them model on the heater.

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