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airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8067
Experience:  Furnace, A/C and heat pump specialist.
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My question is about my water heater, it is leaking and

Customer Question

my question is about my water heater
JA: How long has this been going on? And how severe is the problem?
Customer: it is leaking and should be under warranty
JA: Do you plan on doing the work yourself?
Customer: no the problem is rheem says the date of manufacture is past warrany but it was bought and installed October of 2011 and should have 6 years from date of install
JA: Anything else we should know to help you best?
Customer: how do I get my water heater under warranty replaced
Submitted: 4 months ago.
Category: HVAC
Expert:  airheatman replied 4 months ago.

You should be able to contact any licensed Rheem dealer and they should be able to get yo a replacement under warranty as long as you have the invoice showing install date.

Did you have it installed or purchase yourself?

Expert:  airheatman replied 4 months ago.

If you do not know who is a dealer near you, contact Rheem at number on link for customer service warranty and parts below and they will provide local dealer info.

Customer: replied 4 months ago.
I had it installed by a rheem dealer who is now retired, the rheem dealers in my area checked with rheem and told me my warranty based on date of manufacture is no longer valid I have the invoice from the install which was only just over 5 years ago they said they could not help and I would have to contact rheem myself
Expert:  airheatman replied 4 months ago.

Have you called the number I sent link to?

Expert:  airheatman replied 4 months ago.

What is serial number?

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