How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
23932409
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

The pilot light on our hybrid heat pump has gone out. How do

Customer Question

The pilot light on our Bryant hybrid heat pump has gone out. How do we relight?
Submitted: 23 days ago.
Category: HVAC
Expert:  Phil replied 23 days ago.

Hello, I need the model number on the unit so I can pull a manual on it.

Most of those units however ignite the main burner directly, there is no pilot light.

Try turning the thermostat OFF, wait 5 minutes, turn the thermostat back on and set it for heating at 90F tell me if the furnace or heat pump now works. We can go from there

Customer: replied 23 days ago.
Modrl 683bnw048115abus. No it definitely had a pilot light. When we walked around the corner of the house there was a strong oder of gas. We've already tried turning it off, waiting and then back on.
Expert:  Phil replied 23 days ago.

Thanks, ***** ***** number does not compute.

Locate the unit wiring diagram glued to the inside of one of the service panels and take a well lit, close up photo of it... photo must be exceedingly well focused.

attach the photo here using the attach files link next to your send button, I will mark it up with trouble shooting instructions.