How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
23932409
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

Just this morning i turned on the heat, and the thermostat

Customer Question

JA: I'll do all I can to help. How long have you been dealing with this?
Customer: just this morning i turned on the heat, and the thermostat flashes "heat pump" i have not seen that before not sure if this is normal
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: i changed the filter what do u mean check the settings?
JA: Do you plan on doing the work yourself?
Customer: not hing major i just want to know if this is something normal or serious i looked through the manual and cant see anything regarding "heat pump" flashing sign so dont know what it means
JA: Anything else we should know to help you best?
Customer: no
Submitted: 3 months ago.
Category: HVAC
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 3 months ago.
the model on thermostat say GT 5020bThe HVAC unit sticker says goodman manufacturing co. and model no. is ARUF303016AA
Expert:  Phil replied 3 months ago.

Hello, turn the thermostat up to 90F and tell if the emergency back up heat comes on or not.

Next go outside and tell me if the heat pump is running or not, and about how cold it is outside.. we can go from there