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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 7917
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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We have a baxi Ht380 combination boiler and woke up with no

Customer Question

We have a baxi Ht380 combination boiler and woke up with no hot water this morning. The error code showing is E119. Any ideas?
JA: How old is the appliance? Have you gotten error messages before?
Customer: We only moved in about a month ago. There is no manual. I have no clue. I would guess it is about 8 years old...same age as the house.
JA: Do you plan on doing the work yourself?
Customer: I am having a party today and not sure if I can get anyone in this quickly. If it's an easy fix, I will do it.
JA: Anything else we should know to help you best?
Customer: That is all I know right now.
Submitted: 2 months ago.
Category: HVAC
Expert:  Phil replied 2 months ago.


Click here for a video on how to resolve the problem

Let me know how it works, we can go from there if needed.

Expert:  Phil replied 2 months ago.

another video that might help

When we get the problem resolved please rate my work in order to close the question, I will appreciate it, thanks

Customer: replied 2 months ago.
I already had found these 2 videos a while ago. I tried these and others but it doesn't work in this case.Clearly I didn't need an expert to help me find these YouTube videos.
Expert:  Phil replied 2 months ago.

Good for you,

On this end, I use what reference materials that are linkable on the hard copy manuals are only a back up.

Were you able to repressurize the boiler? apparently not, you still have the problem? Let me know, we can go from there... in that case however I will most likely send you a link to an online manual.... that saves me scanning in all 80 pages of my hard copy.

Let me know, we can go from there

Expert:  Phil replied 2 months ago.

I use the manuals for reference in addition to my own step by step coaching.

Expert:  Phil replied 2 months ago.

Step by step coaching, without the manuals or available video's is not the best way to go... Orientation is the first step