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Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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HAVE A majestic fIREPLACE THAT CLICKS WHEN WALL SWITCH

Customer Question

hAVE A majestic fIREPLACE THAT CLICKS WHEN WALL SWITCH TURNED ON, BUT WON'T LIGHT, I LIT WITH A MATCH SO THERE IS GAS FLOWING RAN IT AS CONDENSATION BUILT UP ON GLASS, THEN AFTER A WHILE OF LETTING IT BURN, TURNED OFF SWITCH, TRIED NEXT DOING THE SAME THING
JA: Just to clarify, what type of fireplace is this?
Customer: 33BDVR RN
JA: Do you plan on doing the work yourself?
Customer: I work on lots of them but this one giving me fits
JA: Anything else we should know to help you best?
Customer: There is a tv with cable box above it and when you turn on wall switch yv goes off and has to be turned
Submitted: 4 months ago.
Category: HVAC
Expert:  Rick replied 4 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.

I can help you troubleshoot this but you'll need a multi-meter to do so. Do you have a meter?

Customer: replied 4 months ago.
no call, I am not at that job today
Customer: replied 4 months ago.
just a text
Expert:  Rick replied 4 months ago.

The call prompt is automatic, we can continue here but we can't troubleshoot this if you aren't onsite.

Customer: replied 4 months ago.
Ok when we go back I will logon and set up for a call
Expert:  Rick replied 4 months ago.

Ok, you'll need a meter to trouble shoot this.

Customer: replied 4 months ago.
Have all of it buddy we go tomorrow 10:00 pacific time
Expert:  Rick replied 4 months ago.

10:00 am Pacific is OK. I'm not online at 10 pm Pacific

Customer: replied 4 months ago.
I don't go at 10:00 pm either it is this morning and right now here it is 7;57
Expert:  Rick replied 4 months ago.

I'm on the East Coast so 10 am your time is ok. Post here when you're ready and I'll respond as soon as I can. This unit has electronic ignition?

Customer: replied 4 months ago.
I am here(###) ###-####
Expert:  Rick replied 4 months ago.

A call is an additonal charge. If you want to talk then accept the offer I'll post or we can continue here

Customer: replied 4 months ago.
I accept
Expert:  Rick replied 4 months ago.

You have to accept via the offer link

Customer: replied 4 months ago.
Send link
Expert:  Rick replied 4 months ago.

I sent it again

Expert:  Rick replied 4 months ago.

Are you not seeing the call offer link?

Customer: replied 4 months ago.
No sir
Expert:  Rick replied 4 months ago.

Well I posted it twice and I can't call you until you accept via the offer link. If you need to talk then contact customer service to resolve this. If you don't see a help link then try this one
http://ww2.justanswer.com/help