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My name is Billy.
Exactly what terminals were used in the old thermostat?
Ok so on the Nest you will use yellow to Y1
Have you tried it in Y1 yet?
Then of course orange to O
Do you have Rheem or Ruud product outside?
ok, I say yellow because that is color code...
BUT...whatever wire you had on Y in old thermostat goes to Y1 in Nest
If yellow was not attached in old thermostat, leave unattached and taped.
I ask because Rheem/Ruud use a different reverse valve O/B.
But we can tell soon.
So in old thermostat yellow was not attached and brown was in y/y2?
Ok so then you will put your brown in Y1 at Nest. Tell me if it recognizes it
Yep, That is correct.
does it heat now?
Is the outdoor unit running?
Do you know what equipment you have ?
Gas furnace with heat pump, heat pump only etc?
did you use a white wire on W/Aux?
so no wire on w1?
move the white wire to W2/Aux
then it is important to know what equipment you have.
The thermostat works on dozens of types of systems but we have to let it know what that is.
Gas furnace, electric furnace, air handle, air handler with electric strip, heat pump, heat pump with aux, boiler, central air, etc...
what do you have for numbers?
ok that is a regular ac not heat pump...the indoor unit is attached to a blower system, can you get number for that? And is this the only thermostat in the home?
remove wire from o/b
move white back to w1
see if it picks up as a furnace with ac.
A gas furnace generally has an exhaust pipe to the outside if that helps.
Hi, do you still need assistance with this? Thanks