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The Monessen fireplace can be serviced but you will have to find someone local who works on them.
You may be able to do a Google search or call around to local heating companies, maybe even local gas supplier will work on, but by all means shut gas off to the appliance and have repairs made before trying you use again
Your local dealer is the best source for service of your unit or chimney. You can find one on our Where to Buy feature. If there is no Monessen dealer in your area, you can find a qualified technician via the National Fireplace Institute which trains and certifies installers and technicians in both gas and wood burning specialties. Visit http://www.nficertified.org for more information.
Here is a link to the Monessen site. you can click on the where to buy link to see if they have a dealer close by.
If you have a melted valve control I would not take a chance on using it.This could be extremely dangerous.If the valve is getting hot enough to melt.
I would shut gas off to the appliance immediately for safety reasons
Yes please. I would love to know you are warm, but more concerned to keep you safe.
If you have further questions, please let me know.
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