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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your
issue. First I’ll need some more info so I have a more complete picture of you situation.
What happens when it doesn't ignite? does it keep trying or does it lock out? What is the model number of your unit. Silhouette is the series. The model is on the rating tag that also has the BTU rating.
There's a glitch with your acount. If you want to talk you need to contact customer service and square it away before I can call you or we can continue here.
Any idea how old this unit is? there are 10 versions
You need to contact customer service if you want to talk. There is an issue with your account.
Do you want to continue here?
I'm back from my break do you still want a call?
I'm still getting the same account error/issue. I'm sorry for the snafu but it's beyond my control. I just answer questions.