How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Gaztech Your Own Question
Gaztech
Gaztech, HVAC Technician
Category: HVAC
Satisfied Customers: 359
Experience:  Owner at Gaztech
92290868
Type Your HVAC Question Here...
Gaztech is online now
A new question is answered every 9 seconds

My remote doesn't work on my heatilator see thru gas

Customer Question

my remote doesn't work on my heatilator see thru gas fireplace. pilot is lit, changed batteries..still no connection to transmiter
Submitted: 18 days ago.
Category: HVAC
Expert:  Gaztech replied 17 days ago.

Welcome to Just Answer, my name is Luke

NOTE: I can only get credited for assisting you if you click the 5 star rating when we are done

Are you ready?

Customer: replied 17 days ago.
Customer: replied 17 days ago.
I'd like to get my answer now if I could.
Expert:  Gaztech replied 17 days ago.

I am here

Customer: replied 17 days ago.
Ok do I have to ask the question again?
Customer: replied 17 days ago.
my remote doesn't work on my heatilator see thru gas fireplace. pilot is lit, changed batteries..still no connection to transmiter
Expert:  Gaztech replied 17 days ago.

Sorry for the delay, I am with a cust on the phone, will be with you shortly

Expert:  Gaztech replied 17 days ago.

Your transmitter should have a remote/ on switch , put it to on and see if it starts

Expert:  Gaztech replied 17 days ago.

Your transmitter should have a remote/ on switch , put it to on and see if it starts,

If not there is 2 wires from transmitter that goes to the gas valve, take a small wire and bypass those 2 wires together.

It should lite up

If it does then you will need a new remote kit

Expert:  Gaztech replied 16 days ago.

NOTE: I can only get credited for assisting you if you click the 5 star rating at the top of page when we are done

Customer: replied 16 days ago.
The transmitter works manually if I switch it to 'on'. The remote is not connecting. The Light on the transmitter does not light up
Expert:  Gaztech replied 16 days ago.

Internal electronics of transmitting device is defective and that is why is works manually and is not repairable, this is not uncommon the only step is to replace remote kit.

Easy to instal. here is a link for replacements

https://www.amazon.com/s/ref=nb_sb_ss_i_4_20?url=search-alias%3Daps&field-keywords=gas+fireplace+remote+control&sprefix=gas+fireplace+remote%2Caps%2C165&crid=KCV0MNGV33VL