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Welcome to Just Answer, my name is Luke
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The issue may be the motor itself or it may be the control board. Can you give me complete model on unit?
We would need a meter to troubleshoot. If you have a meter let me know .If not you can get an inexpensive one at Walmart for about 15 bucks if you would like to troubleshoot and I would be happy to guide you.
The first step I troubleshooting is to gather information on unit to determine what terminals on the motor are programmed. We wlll go from here.
I am about to run on a service call but will be back shortly. First look in manual and see which terminals should be programmed on motor, the follow instructions in this manual for troubleshooting the X13. I will check in when I get back.