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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your
issue. First I’ll need some more info so I have a more complete picture of you situation.
Turn the power off to the unit wait a minute then turn it back on? tell me what happens? does the igniter glow?
This is an ignition problem. I can tell you how to trouble shoot this if you can answer my questions. I can't be there so I need your input to figure this out.