How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
23932409
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

How does it normally take for Panasonic to supply parts for

Customer Question

how long does it normally take for Panasonic to supply parts for a heat pump?? model cu-e18jkr-3
JA: What's the make/model of your device? How old is it?
Customer: model as stated. serial no(###) ###-####date of manufacture 2016
JA: How long has this been going on? What troubleshooting have you tried?
Customer: repair technician state they ordered part beginning oct about 3rd
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no, fortunately it hasn't been cold. waiting for a part for over a month does not seem good business practice
Submitted: 2 months ago.
Category: HVAC
Expert:  airheatman replied 2 months ago.

I agree that is too long a wait. Who did you actually order from?I would call and check on status.Part may be backordered is reason for delay but if so I would think they should notify you.