Have HVAC Questions? Ask an HVAC Expert for Answers
Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.
I need the brand and model number of your furnace.
I'm sorry but that's the thermostat not the furnace. The model number is ***** the rating tag inside the burner compartment of the furnace. If it's an upright furnace you'll have to remove the top panel.There seems to be a glitch with your account. You'll need to contact customer service to straighten it out before I can talk to you.