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Hello. My name is***** and I'll be happy to assist you today. Can you tell me the model # of the thermostat please?
Sorry for the delay. Did you still need assistance? If so, can you please provide the model # of the new Emerson thermostat? Also, what color wire is connected to the 'w' terminal on the thermostat?
Okay, thank you. Can you access the furnace? If so, there should be a small quarter size hole that you can look through to see if there's a diagnostic code flashing on the LED. If you see this, please count the number of times the light flashes between pauses and let me know. While there, and if you feel comfortable, remove the burner access panel and look for the full model # of the furnace. This will help me find the correct manual for that unit.