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Tell me what wires you had on old thermostat and where you have them on new and if heat was working with old.
OK tell me about the orange and cyan. Where do you have them?
Ok that all sounds good. Do you know how to get to the installer setup menu so we can match thermostat to your system?
Lets make sure functions are set as follows:
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Any other functions are at your discretion.
If any functions listed do not show available, this means thermostat has setup based on a previous selection.
If you do not have a heat pump you should not have a wire to O/B .That is a reversing valve terminal for a heat pump. What is model on outdoor unit?
OK you are right about not being a heat pump. Look and see if that orange is connected to anything at furnace or outdoor unit
You will want to change the wiring as follows:
Move the white from AUX over to W which is same terminal as O/B
Leave the orange disconnected
Then you will need to go to the setup menu and set as follows:
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If you have further questions, please let me know.
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