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airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 7742
Experience:  Furnace, A/C and heat pump specialist.
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My Honeywell thermostat 5000 will not go in to aux heat how

Customer Question

My Honeywell thermostat 5000 will not go in to aux heat how do I program
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: no I did not
JA: Do you plan on doing the work yourself?
Customer: yes, I install the new theromstat
JA: Anything else we should know to help you best?
Customer: well it is a heat pump system and have heater package in the air handler and my code setting is 3 1
Submitted: 1 month ago.
Category: HVAC
Expert:  airheatman replied 1 month ago.

Do you know how to enter the setup menu? And do you have the 5110,5320 or 5220?

Customer: replied 1 month ago.
5320
Expert:  airheatman replied 1 month ago.

OK, now a couple of questions about the heat pump.

1. Model on outdoor section

2.Brand of heat pump.

These will help me guide you more accurately if you have them

Customer: replied 1 month ago.
Air temp
Customer: replied 1 month ago.
Heat pump
Expert:  airheatman replied 1 month ago.

Below is a link that will show you how th enter the setup menu on the TH5320.

Press and hold the up arrow and FAN buttons until display changes.Then set as follows:

1 = 5

2 = 0

3=1

5=9

6=9

8 = 9

Any other functions are at your discretion.

If any functions listed do not show available, this means thermostat has setup based on a previous selection..Let me know if you need help doing this.

Do this and let me know if this solves your problem

Customer: replied 1 month ago.
Ok tomorrow I will check the codes
Expert:  airheatman replied 1 month ago.

Sounds great.That should fix you up.If not I will be here .