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Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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I have a carrier thermostat model TSTATCCPQ501 050500005, i

Customer Question

I have a carrier thermostat model TSTATCCPQ501 ###-##-####
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: i just replaced batteries and reprogrammed the thermostat. the furnace will not turn on.
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: i have a new high efficiency furnace
Submitted: 1 month ago.
Category: HVAC
Expert:  BillyHvac replied 1 month ago.

Hello,

My name is ***** ***** I will do my best to assist you. I am looking over your question now and will respond shortly.

Expert:  BillyHvac replied 1 month ago.

If you go to the furnace...you will see a quarter sized window that lets you look inside the blower section (not burner).

Please look inside that view port and tell me if you see a blinking light, solid light or no light at all.

And if blinking, what is the pattern?

Customer: replied 1 month ago.
there is a box -9 inches by 5 inches at the top---with a window----there is no light here-----------at the bottom is the sealed, larger part. there is another window--with a solid light
Expert:  BillyHvac replied 1 month ago.

Thank you....now this may get a tad tedious...but coming from the furnace is drain line...does it go to a pump or floor drain?

OR..take pic of the unit and post here using the attach files link

Customer: replied 1 month ago.
i would prefer to continue on email
Expert:  BillyHvac replied 1 month ago.

the phone call thing is computer generated..I am not configured for phone so this is better for me.