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Can you give me make and model of new remote kit
Have you followed setup procedures in the instructions?
I am dealing with 4 cust at the same time...
Most common problem in remote setup is MATCHING REMOTE CONTROL & RECEIVER ID CODE.
Do you think you were successful in doing that most important part of setup sequence?
Is the receiver set to remote?
The control box will only learn the Remote ID codes during the first 30 seconds after power is applied and will ignore this special command from the Remote after the first 30 seconds.
How is it going?
Please read CAREFULLY I think you are missing one off the details to be successful
The instructions do not specify clearly if it need to be on or off, Try both ways
It has happened in the past where remote just did not work and had to get another one.
By the way, did you change both remote and receiver in the fire place?
OK and is the gas valve knob set to ON with pilot lit up.
Well, punching out for now..
Like I said before,
Dont forget to rate my assistance please