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BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22308
Experience:  Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
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How do I find parts or service for qvm9, 3 days, error code

Customer Question

How do I find parts or service for qvm9
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 3 days , error code 03. Ignition failure. Fan runs , no ignition
JA: How old is the appliance? Have you gotten error messages before?
Customer: Not in yrs , all that was required was shutting breaker and resetting. Does not work this time. Unit is 13 yrs old
JA: Do you plan on doing the work yourself?
Customer: Yes , I am plumber and did install myself,
JA: Anything else we should know to help you best?
Customer: Not that I can think
Submitted: 4 months ago.
Category: HVAC
Expert:  BillyHvac replied 4 months ago.

Hello,

My name is ***** ***** I will do my best to assist you. I am looking over your question now and will respond shortly.

Expert:  BillyHvac replied 4 months ago.

after unit starts...do you hear gas valve click and then again 3 seconds later?

Customer: replied 4 months ago.
Expert:  BillyHvac replied 4 months ago.

Thank you,

You have a cracked hot surface ignitor. Do you know where/what this is ?

Expert:  BillyHvac replied 4 months ago.

It is the easiest fix you can do on a furnace. Locate hsi in front of burner...remove and replace. This ignitor will be available from any local dealer.

Customer: replied 4 months ago.
Do you know what qvm9 is ?
Expert:  BillyHvac replied 4 months ago.

the wall hung water heater for hydronic heating

Several different formats but overall operation is same...there is a series with spark ignition instead of hot surface...

Customer: replied 4 months ago.
Okay, it came out as one piece, 2 probes and sensor ? Looks pretty worn and crusted
Expert:  BillyHvac replied 4 months ago.

You are correct. I would check to see if it will spark to ground...like checking old spark plugs...odds are it is the spark assembly.....but if no spark it is the board at other end of cable.

Customer: replied 4 months ago.
I hit switch with assembly out , had no spark
Expert:  BillyHvac replied 4 months ago.

ok did you do this during the start up 3 seconds of gas period?

Customer: replied 4 months ago.
Do do you know of a site to order part ?
Customer: replied 4 months ago.
No
Customer: replied 4 months ago.
To your question
Expert:  BillyHvac replied 4 months ago.

this part will only spark for 3 seconds...so you will need to run it through a start up with cable close to a ground to see if it sparks for the 3 seconds

Customer: replied 4 months ago.
Which cable would that be. The middle ?
Expert:  BillyHvac replied 4 months ago.

the one should be thicker than the other 2.

Customer: replied 4 months ago.
I have 2 identical and 1 smaller
Customer: replied 4 months ago.
My book is suggesting that it is ignition transformer
Expert:  BillyHvac replied 4 months ago.

that is why we test the spark to ground....there is a series....board determines spark time and sends power to transformer. so it becaomes which..BUT...many times you can sand and clean the spark assembly and get it working well.

The problem with this model is getting parts....unless you are lucky enough to have a local distributor

Customer: replied 4 months ago.
Ok. I will run through again. Thanks
Expert:  BillyHvac replied 4 months ago.

I really wish you the best. Hopefully you will get the spark going...that is the only issue now

Customer: replied 4 months ago.
Since I took out igniter , now not starting at all.

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