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Webb-Guy
Webb-Guy, HVAC Mechanic
Category: HVAC
Satisfied Customers: 936
Experience:  maitenance tech at casto
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I have a heat n glow all mounted thermostat for our

Customer Question

I have a heat n glow all mounted thermostat for our fireplace but am unable to turn off the fireplace. I believe the model is wsk-mlt.
JA: Just to clarify, what type of fireplace is this?
Customer: Gas fireplace
JA: Do you plan on doing the work yourself?
Customer: Yes, I turned it on but can't get it to turn off.
JA: Anything else we should know to help you best?
Customer: No
Submitted: 1 month ago.
Category: HVAC
Expert:  Webb-Guy replied 1 month ago.

http://www.finesgas.com/product_extra_files/WSK-MLT-INSTALL-MANUAL.pdf

Did you try holding the flame button to turn it off.

Customer: replied 1 month ago.
Customer: replied 1 month ago.
I have already paid $28 to get this resolved, I do not want to be billed an additional fee for resolution
Expert:  Webb-Guy replied 1 month ago.

Sorry if the site offered the automatic phone call it was not from me. Is this unit new?

Customer: replied 1 month ago.
No
Expert:  Webb-Guy replied 1 month ago.

It has never given you trouble with shutting off before? The reason I am asking is because if it has not then something is not telling the unit to shut off inside the thermostat.

Customer: replied 1 month ago.
No. I believe I figured it out, it was in child mode