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Webb-Guy
Webb-Guy, HVAC Mechanic
Category: HVAC
Satisfied Customers: 944
Experience:  maitenance tech at casto
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Burners not lighting on my brand new lennox, a few days, id

Customer Question

burners not lighting on my brand new lennox
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: a few days
JA: Do you plan on doing the work yourself?
Customer: id like to now as its 62 in the house
JA: Anything else we should know to help you best?
Customer: gas company replaced the meter a week ago
Submitted: 1 month ago.
Category: HVAC
Expert:  Webb-Guy replied 1 month ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. It sounds like the problem lies in your flame sensor. You said the unit is new? I would call where you purchased it from and let them know that your flame sensor is not working and you need it fixed now.