Have HVAC Questions? Ask an HVAC Expert for Answers
Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.
What is the brand and model number of your unit?
I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.
My name is ***** ***** do my best to help.Can you feel of the large copper refrigerant line at the outdoor section of the heat pump and tell me if it is hot to touch?
OK you need to get installer back asap.If that pipe is not hot, either compressor is not running or system has leaked refrigerant.Turn off immediately and get them back before further damage occurs.