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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.
What is the brand and model number of your furnace?
I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.
OK since ac works but not heat, let me get a bit more info.
1.Do you know for sure we have propane to the unit and all valves open?
2.Do you get an error light on control board in unit?3.What is model on unit?
Control board will be in service panel. Follow the wires from thermostat.They connect to the board.THe led code on board will tell us what failed and where to start troubleshooting.
Let me know what you find.If you get an error code. Follow the chart to determine which is causing the issue.WE will go from here.