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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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Stove starts but will shut down with no error code.and light

Customer Question

stove starts but will shut down with no error code.and green light stays on as if still working.after shutting stove down it will restart only to shut down again
JA: How old is the appliance? Have you gotten error messages before?
Customer: 6 years old.had ei code last week and found broken vavum hose
JA: Do you plan on doing the work yourself?
Customer: nobody in area services these
JA: Anything else we should know to help you best?
Customer: cleaned unit
Submitted: 16 days ago.
Category: HVAC
Expert:  HVAC Guru replied 16 days ago.

Hello, one minute while I get some information together.

Expert:  HVAC Guru replied 16 days ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

What is the make and model of the stove?

Customer: replied 16 days ago.
englander pellet stove model#25- pdvc 55-shp10
Expert:  HVAC Guru replied 16 days ago.

Does it fire at all and is anything flashing on the unit?

Customer: replied 16 days ago.
stove will start and burn for a while than shuts down no error codes no pellets coming in from auger
Expert:  HVAC Guru replied 16 days ago.

Ok is there a call for heat when it shuts down the red light should be on steady

Customer: replied 16 days ago.
green light stays on when stove stops burning and exhaust blower still running as if stove was working but no pellets coming in and auger is turning.

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