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Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 7607
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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I need help for code sop 004.01, yes, no

Customer Question

good morning Wilson
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I need help for code sop 004.01
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no
Submitted: 2 months ago.
Category: HVAC
Expert:  Phil replied 2 months ago.

Hello, I need the brand of equipment, type (portable AC, or central system etc)...and model number.

Is there a sticker on the unit that gives you the narrative on what that code means? If so I need that too.

Meantime a brief note about error codes: They are very very useful about 30% of the time, the rest of the time they can be entirely bogus (bad printed circuit boards put out bogus error codes) or just not useful. With that in mind can you tell me what the system is doing or not doing and a lot about your technical skill sets so that I can coach you most effectively.

We can go from there.

Customer: replied 2 months ago.
Trane
Out door is 4ttv0060a1000ac
In door is tuhmdl20acv5vbb
Err message
Sop 004.01
Expert:  Phil replied 2 months ago.

Thanks, ***** ***** a trane comfort link electronic thermostat /communications error... nothing that any home owner can handle by themselves...it is time to call the Trane dealer who installed it... let me know if you need help finding the dealers information. We can go from there.

http://www.nexiahome.com/wp-content/uploads/2014/03/950-User-Setup-Guide.pdf

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I will park this link here for future reference. We can go from here without any time limit.

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