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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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Honeywell thermostat, Trouble releasing the mounting plate

Customer Question

Honeywell thermostat
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: Trouble releasing the mounting plate so I can fit the plate to the wall
JA: Do you plan on doing the work yourself?
Customer: yes. I do not have the manual. The mounting plate came away from the wall, so refitting back onto the wall with drywall molly screws
JA: Anything else we should know to help you best?
Customer: the the main housing pull away from the mounting bracket?
Submitted: 21 days ago.
Category: HVAC
Expert:  Rick replied 21 days ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.

Do you know the model number of your thermostat? if not I need a picture. You can post a pic here by clicking on ADD FILES next to the SEND button

Customer: replied 21 days ago.
I was trying to separate the mounting plate from the middle housing without breaking the thermostat.
Customer: replied 21 days ago.
waiting for the pictures to download
Expert:  Rick replied 21 days ago.


Customer: replied 21 days ago.
download is slow
Expert:  Rick replied 21 days ago.

no rush

Customer: replied 21 days ago.
It is for me. I want to get it done and on to something else.
Expert:  Rick replied 21 days ago.

Well, I can't help you without the pics and there's nothing I can do to speed things up on your end.

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