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Ok so what you are going to need to do is reset it Reset is in installer setup 90 option 1 resets system on page 7 of this manual. Let me know what happens.
Move away from EIM and retry at least 6 feet away.
Go into system test system status and see if the radio strength is above 5.
Also keep in mind it can take a few tries of trying but I have dealt with this before many times and sometimes you just have to give it a few minutes and try again but this is how its done I promise.
After installing a new EIM or zone panel, you must re-set the thermostat to
communicate with the new equipment, as described below:
1 Press and hold the thermostat
twice to display Function 39 (wireless setup).
to change Function 39 setting to 0 (disconnect from system).
4 Follow the procedures on page 2 to relink to system.
This is directly from the manual lets try it again OK. Please don't get frustrated I know how frustrating this can be but we will get through this together.
Page 4 is the information on this matter.
I certainly hope that this fixes your issue and you don't have to deal with it any longer. If it does work all I ask is you rate with 5 stars at the top so I am credited for my time. If it does not I am here to continue assisting you.
Have you tried the info I sent yet? Just wanting to know how it worked out.
Just wanted to check in with you before I head out for the evening if any of the information I have provided was able to help. If not please do not rate negatively I can opt out and see if anyone else has any other ideas to be able to assist.
If it did work I am happy to hear that and all I ask is to please rate with 5 stars at the top so I will be credited for my time. Just let me know how it went and we will go from there.
Hey just wanted to follow up with you and see how it went since I didn't hear back from you. I was wondering if my instructions had worked or not. If not please do not rate negatively I can opt out and see if anyone else has any ideas.
I was wondering how its going?