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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 5648
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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My air conditioner just keeps running..... it turns off

Customer Question

my air conditioner just keeps running..... it turns off sometimes if I turn it way up or if I turn it off altogether...... but it doesn't seem to be cooling down the house or takes a long time to cool down
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: yes...... to the thermostat settings....... but what or where are the filters
JA: Do you plan on doing the work yourself?
Customer: maybe depending on how extensive it is
JA: Anything else we should know to help you best?
Customer: its not that old - a little less than 5 years old
Submitted: 2 months ago.
Category: HVAC
Expert:  Daniel Plourde replied 2 months ago.

hi i am dan i can help you with this. first thing i would recommend is checking the air filter that is at the air handler or furnace. it will most likely be on the outside of the furnace behind an access panel in the ductwork on the return side

Customer: replied 2 months ago.
I have a fully new home so I don't have access to my furnace. The ac is outside and sits on patio
Expert:  Daniel Plourde replied 2 months ago.

ok is it a package unit? do you have the model number? also the filter may be in a large grate in a wall or celling

Customer: replied 2 months ago.
call me
Expert:  Daniel Plourde replied 2 months ago.

ok phone calls are an additional service. i will send you the offer. you can accept it if you want or we can continue in the chat dialoge.

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